General Terms and Conditions Les Deux Chiens 

Article 1 – Identity of the entrepreneur

Name of the entrepreneur: Noddy’s B.V., trading under the name Les Deux Chiens
Business address: Bosveen 24, 1687 WS Wognum, The Netherlands
Telephone number: +31 6 14989432
Email address: contact@lesdeuxchiens.com
Chamber of Commerce (KvK) number: 42145539
VAT identification number: NL869918989B01

Article 2 – Applicability

1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, the entrepreneur shall indicate, before the distance contract is concluded, that the general terms and conditions may be inspected at the entrepreneur’s premises and that they will be sent to the consumer free of charge as soon as possible at their request.
3. If the distance contract is concluded electronically, then, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, the entrepreneur shall indicate, before the distance contract is concluded, where the general terms and conditions may be consulted electronically and that they will be sent to the consumer free of charge electronically or otherwise at their request.
4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis, and in the event of conflicting terms the consumer may always rely on the applicable provision that is most favourable to them.

Article 3 – The offer

1. If an offer is subject to a limited period of validity or to conditions, this shall be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the entrepreneur uses images, these are a truthful representation of the products and/or services offered as far as possible. Colours of products in these images may, however, differ from the actual colours. Obvious mistakes or obvious errors in the offer are not binding on the entrepreneur.
3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to acceptance of the offer. This concerns in particular:
– the price including taxes;
– any delivery costs;
– the manner in which the contract will be concluded and which actions are required for this;
– whether or not the right of withdrawal applies;
– the method of payment, delivery and performance of the contract;
– the period for accepting the offer, or the period within which the entrepreneur guarantees the price;
– the level of the tariff for distance communication if the costs of using the means of distance communication are calculated on a basis other than the regular basic rate for the means of communication used;
– whether the contract will be archived after conclusion and, if so, how the consumer may consult it;
– the manner in which, before concluding the contract, the consumer may check and, if desired, correct the data they have provided under the contract;
– any other languages, besides Dutch, in which the contract may be concluded;
– the codes of conduct to which the entrepreneur is subject and the manner in which the consumer may consult these codes of conduct electronically;
– the minimum duration of the distance contract in the event of a continuing performance contract.

Article 4 – The contract

1. The contract is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and complies with the corresponding conditions.
2. If the consumer has accepted the offer electronically, the entrepreneur shall promptly confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may rescind the contract.
3. If the contract is concluded electronically, the entrepreneur shall take appropriate technical and organisational measures to secure the electronic transfer of data and shall ensure a secure web environment. If the consumer is able to pay electronically, the entrepreneur shall observe appropriate security measures.
4. The entrepreneur may, within the limits of the law, inform themselves as to whether the consumer can meet their payment obligations, as well as of all facts and factors relevant to the responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good grounds not to enter into the contract, they are entitled to refuse an order or request, stating reasons, or to attach special conditions to its performance.
5. The entrepreneur shall send the following information to the consumer with the product or service, in writing or in such a way that the consumer can store it in an accessible manner on a durable medium:
a. the visiting address of the entrepreneur’s establishment where the consumer may lodge complaints;
b. the conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. information about guarantees and existing after-sales service;
d. the data referred to in Article 3, paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this data to the consumer before performance of the contract;
e. the requirements for terminating the contract if the contract has a duration of more than one year or is of indefinite duration.
6. In the event of a continuing performance contract, the provision in the previous paragraph applies only to the first delivery.

Article 5 – Right of withdrawal

1. When purchasing products, the consumer has the option to rescind the contract without giving reasons within 14 days. This cooling-off period commences on the day after the product is received by the consumer or by a representative designated in advance by the consumer and made known to the entrepreneur.
2. During the cooling-off period, the consumer shall handle the product and its packaging with care. The consumer shall only unpack or use the product to the extent necessary to assess whether they wish to keep it. If the consumer exercises their right of withdrawal, they shall return the product with all accessories supplied and – if reasonably possible – in its original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
To exercise the right of withdrawal, you must inform us (Noddy’s B.V. trading under the name Les Deux Chiens, Bosveen 24, 1687 WS Wognum, The Netherlands, +31 6 14989432 or contact@lesdeuxchiens.com) of your decision to withdraw from the contract by means of an unequivocal statement (e.g. in writing by post or email). 
To meet the withdrawal deadline, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
For the practical handling of returns and refunds, please refer to our Return and Refund Policy on our website.

Article 6 – Costs in the event of withdrawal

1. If the consumer exercises their right of withdrawal, they shall bear at most the costs of returning the goods.
2. If the consumer has paid an amount, the entrepreneur shall refund this amount as soon as possible, but no later than 14 days after the return or withdrawal, provided that the customer has returned the product within 14 days of receipt.

Article 7 – Exclusion of the right of withdrawal

Excluded from the right of withdrawal is a consumer purchase concerning the supply of:
– products manufactured according to the consumer’s specifications, which are not prefabricated and which are made on the basis of an individual choice or decision by the consumer, or which are clearly intended for a specific person;
– products that perish quickly or have a limited shelf life;
– products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
– products that, by their nature, are irrevocably mixed with other items after delivery;
– alcoholic beverages whose price was agreed upon at the time of purchase but whose delivery can only take place after 30 days, and whose actual value depends on market fluctuations beyond the entrepreneur’s control;
– audio and video recordings and computer software whose seal has been broken after delivery;
– newspapers, periodicals or magazines, with the exception of a contract for the regular supply of such publications (a subscription).

Article 8 – The price

1. During the period of validity stated in the offer, the prices of the products and/or services offered shall not be increased, except for price changes resulting from changes in VAT rates.
2. Notwithstanding the previous paragraph, the entrepreneur may offer products or services at variable prices where those prices are subject to fluctuations in the financial market over which the entrepreneur has no influence. This dependence on fluctuations and the fact that any prices stated are target prices shall be stated in the offer.
3. Price increases within 3 months of concluding the contract are only permitted if they result from statutory regulations or provisions.
4. Price increases from 3 months after concluding the contract are only permitted if the entrepreneur has stipulated this and:
a. they result from statutory regulations or provisions; or
b. the consumer has the authority to terminate the contract with effect from the day on which the price increase takes effect.
5. The prices stated in the offer of products or services include VAT.

Article 9 – Conformity and warranty

1. The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations existing on the date the contract is concluded. If agreed, the entrepreneur also guarantees that the product is suitable for uses other than normal use.
2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer may assert against th